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Saturday, May 3, 2008

SLA

SLA :SERVICE LEVEL AGGREMENT


IT WAS THE UNDERSTANDING BETWEEN CLIENT AND THE COMPANY REGARDING THE TICKET HANDLING . AND THEY WILL WHAT R SEVERIT Y 1/2/3 TICKETS AND IN WHAT TIME THEY MUST BE RESOLVED.
Posted by mahesh kumar at 12:08 AM

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Blog Archive

  • ▼  2008 (49)
    • ►  October (1)
    • ►  August (1)
    • ►  July (2)
    • ▼  May (45)
      • Return Process
      • Scheduling Agreement
      • what are the prerequisites to create collective do...
      • Availability Check // Credit management
      • User Exits
      • Blk billing untill PGI
      • Report(SIS)
      • How To Archive
      • Tickets(Interview Questions)
      • Delivary without Referance
      • Contract
      • Billing Plan
      • SAP Tables
      • GAP Analysis
      • Export Process
      • Customizing (3rd Party Process)
      • SLA ?
      • System Landscape
      • Differance Between 4.6E and ECC 5.0
      • STO // Intercompany
      • TAX/ TASK Request
      • Step To Step : Commission Agent
      • Shipping & Transportaion
      • Batch Determination
      • LSMW
      • Invoice Correction // Invoice Cancellataion
      • Smart Form/ Sap Script
      • Partner Determination
      • Cash Sale and Rush Order
      • BOM
      • How to change Account Group of Customer
      • Pricing Procedure
      • Project Landscape
      • Copying PO# and PO Date from Inquiry to Quotation ...
      • Cause Of Invoice Spilt
      • STO
      • Configure Intercompany Stock Transport Order
      • User Exit for field Modification(Gap Analysis)
      • CIN
      • How To Release request
      • Blue Print (Configuration)
      • Movement Type
      • Functional Specification
      • Cut Over Plan & Go Live
      • SLA

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mahesh kumar
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