Tickets(Interview Questions)

1. What is an EDI invoice, how it reflects in SAP R3 system?Quite generally, you create an invoice by a normal way, but after this yougenerate an output (print document) in the form of an IDOC. This IDOC canbe sent to the customer. The process is similar to the standard printoutput of the invoice. The IDOC should be of a message type INVOIC. Thefunction module is IDOC_OUTPUT_INVOIC.There is also a self-billing process with the invoice creation. In thiscase the customer sends the IDOC for himself. This IDOC must be processedvia EDI on SD side, and then the SD invoice will be created. To learn thisprocess, please call the function module IDOC_INPUT_SBINV in thetransaction SE37 and the press the button "Function Module Documentation".The SBINV process can be realized via EDI only.2. What is meant by Explosion in SD?It is related to Bill of Material where one parent item is linked withseveral child items. For creation/edit/display, T-Code is CS01/02/033. What is the usage of configuration profile in variant configuration?You maintain the configuration parameters for a configurable generalmaintenance task list in the configuration profile.The settings that you make here also concern the BOM explosion for thepiece of material. In addition, at least one class, whose class type allowsvariant configuration, must be assigned to each configuration profile. Theclass contains the characteristics that the system proposes forcharacteristic evaluation when you create a maintenance or service order.4. What do you mean by tickets? Could you please give me some examples oftickets?Tickets in SD can be considered as the problems which the end user or theemployees in the company face while working on R/3. Tickets usually occurduring the implementation or after the implementation of the project.There can be numerous problem which can occur in the production support anda person who is working in the support has to resolve those tickets in thelimited duration, every ticket has the particular deadline alert so yourresponsibility is to finish it before that deadline.End user is not able to1. Create Sales order for a customer from a new plant, since shipping pointdetermination is not happened. (Without shipping point the document becomesINCOMPLETE and he will not be able to proceed further like DELIVERY,BILLING).He raises a ticket and the priority is set in one of the below1.Low 2. Medium 3. High.Now you need to solve this ticket. You would analyze the problem andidentify that the SP configuration has to be done for the new plant.You would request a transport for DEV CLIENT to BASIS. You do the changeand Request one more Transport to BASIS for QA client. The End user willtest the same by creating a sales order for the new plant and approve it.Finally u requests a transport to move the changes to PRODUCTION.Once the change is deployed in production the TICKET is closed.What I have given is a small ex. You would get some real issues withseverity HIGH in your day-day support1. KOFO error?2. Defecit in sales order stock?3. PGI is not possible?4. Shipping conformation is not possible.5. Picking or packing PGI is not possible.5. What is the difference between sales process and business process?BUSINESS PROCESS: Sequentially and logically related series of processesand functions for an internal or external target group to deliver a definedgood or service. The R/3 Reference Model provides sample business processesin scenarios as EPCs.6. What is the difference between transit time and transportation time?Transit time: is the time taken by the material to reach customers place.Transportation time: is the time taken to schedule the materials byshipping company.7. What is the difference between free goods and bonus buy?Free goods are either inclusive or exclusive if a customer orders for 10products he will get 1 free for that no price is charged this is exclusivescenarioIf a customer orders 10 products he will get 9+1 for 1 product he will notcharged this inclusive scenarioFor bonus buy if a customer orders regularly 10 products in one occasion ifhe orders 1000 products he will be given less price than the price he willget for 10 products this bonus buy scenarioOrFree goods are considered to be merchandise, moveable belongings orpersonal property. Free goods are those which economists are not interestedin because in free goods doe not offer the opportunity for creating a costfor usage. The best example of free goods is air because there is noscarcity of air. Economists are interested only in goods, which can bemanipulated to create cost for usage. Free goods are plentiful; you have asmuch as you want without a chance for future cost to society.A bonus buy refers to any product manufactured or otherwise made availablefor purchase at a lower cost for a certain period of time. A bonus buy canrelate to food, cars, stocks, bonds, insurance, bank loans or almost anyproduct you can think of.Examples of Bonus buys are: buy one and get one free, 20% original price,and 15% Reduced Mortgage today.8. What is the difference between static and dynamic in credit management?SIMPLE CREDIT CHECK: Tr.Code - FD32It Considers the Doc.Value + Open Items.Doc.Value: Sales Order has been saved but not deliveredOpen Item: Sales Order has been saved, Delivered, Billed & Transferred toFI, but not received the payment from the customer.Eg: Customer Credit Limit is Rs.1, 00,000/-Suppose Doc.Value + Open Item Value is Rs.1, 10,000/-Here credit limit exceeds then system reacts.Options: A) Warning MessageB) Error Message (Sales Order won't be saved)C) Error Message with Delivery BlockAUTOMATIC CREDIT CHECK: Give extra credit facilities to the particularcustomer.STATIC CREDIT LIMIT DETERMINATION: Checking Group + Risk Category + CreditControl Area.A) Credit Checking Groups: Types of Checking Groups.01) Sales02) Deliveries03) Goods IssueAt all the above 3 levels orders can be blocked.B) Risk Category: Based on the risk Categories Company will decide how muchcredit has to give to the customer.HIGH RISK (0001) : LOW CREDITLOW RISK (0002) : MORE CREDITMEDIUM RISK(0003) : Average CreditStatic Credit Check it checks all these doc value & check with the creditlimit1) Open Doc.Value / Sales Order Value : Which is save but not delivered2) Open Delivery Doc.Value : Which is delivered but not billed3) Open Billing Doc.Value : Which is billed but not posted to FI4) Open Item : Which is transferred to FI but not received from thecustomer.DYNAMIC CREDIT CHECK : 1) Open Doc2) Open Delivery3) Open Billing4) Open Items5) Horizon Period = Eg.3MonthsHere the System will not consider the above 1,2,3& 4 values for the lost 3monthsThen assign the Sales Doc & Del Documents.Sales Doc.Type (OR) + credit Check (0) + Credit Group (01)Credit Limit Check for Delivery Type: Del.Type (LF) + Del CreditGroup (02) + Goods Issue Credit Group (03)9. Difference between 4.6 version and 4.6c, 4.7eeThere are so many differences between the versions in different objects1. In the customer master in 4.6 version there is no partner function tabin the customer in xd01 t-code and also there is no CIN tab in that versionbut it is there in the 4.7 EE versionThis is the major change from the 4.6cc to 4.7EE2. in 4.7EE there is some settings that are related for CIN which cannot bedone in 4.7EE that means they need some patches for doing the configurationsetting for the CINBut we can do the same in the 6.0 versionsThese are the some of the settings that are differed in the two versionsand in that two objectshttps://www.sdn.sap.com/irj/sdn/thread?messageID=3918096#391809610. Where is rebate define for quantity REBATERebate:Following explains how to create a rebate agreement, test it using a salesorder and billing it. Then settling it partially or fully using a rebatecredit memo. Please use the basic procedure and tweak your IMG settingsaccording to your unique requirements.Rebate processing:1. First requirement is that the rebate processing must be active fora. the customer ( check in customer master) ,b. for the billing type ( check in IMG > Billing > rebate processing >active rebate processing > select billing documents for rebate processing.)c. For the sales organization:( check in IMG > Billing> rebate processing > active rebate processing >Active rebate processing for sales org. )2. Next create a rebate agreement for this use T-code VB01. For the rebateagreement type you can choose either 0001( group rebate ) or 0002 material rebate or 0003 ( customer rebate ) etcb. Enter your rebate conditions. Don’t forget to enter the accrual ratehere.3. Now test your rebate functionality: create a sales order for theparticular customer, sales org (ensure that the billing type used in yoursales order is relevant for rebate). Create outbound delivery, transferorder to do picking and post goods issue.4. Now go to Tcode VB03 and check your rebate by choosing conditions,selecting the condition line and choosing payment data. You will see thatthe accruals and business volume are updated when accounting doc is createdfor billing.5. Settling your rebates:Once your rebates have been accrued you need to settle the rebate.For this first release the rebate for settlement by using Tcode VB02. As atrial basis choose B (you can choose other settings based on yourrequirement) and choose Create manual accrual. Now enter the amount to bepaid and save the rebate agreement.6. Next display your rebate agreement using Tcode VB03.Enter your rebate agreement number. Next choose rebate payments > Rebatedocuments and select partial settlement. Click on the choose button to notedown your credit request number.7. Use Tcode VA02 and release the billing block for your credit request.(Use item overview tab)8. Now use VF01 to create a rebate credit memo by entering the credit memorequest number and save it9. Now release the credit memo to accounting using vf02.Quantity Rebate:In rebate agreement details we will define the rebate basis whether it isthe quantity rebate or volume based rebate.11. What is solution manager? What is purpose of it? In support what typeof tool we can use? What is change?SAP Solution Manager is a centralized, robust solution management toolsetthat facilitates technical support for distributed systems – withfunctionality that covers all key aspects of solution deployment,operation, and continuous improvement. It combines tools, content, anddirect access to SAP to increase the reliability of solutions and lowertotal cost of ownership.With SAP Solution Manager, you can be sure your entire SAP solutionenvironment is performing at its maximum potential. The toolset addressesyour entire IT environment, supporting SAP and non-SAP software andcovering current and forthcoming SAP solutions. As part of SAP Net Weaver,SAP Solution Manager is included in the annual maintenance fee for SAPsolutions.SAP Solution Manager targets both technical and business aspects of yoursolutions, focusing strongly on core business processes. It supports theconnection between business processes and the underlying IT infrastructure.As a result, it eases communication between your IT department and yourlines of business. And it ensures that you derive the maximum benefits fromyour IT investments.SAP Solution Manager features and functions include:• SAP Business Suite implementation – SAP Solution Manager provides contentthat accelerates implementation. Configuration information and aprocess-driven approach to implementation speed the blueprint,configuration, and final preparation phases. SAP Solution Manager enablesefficient project administration and centralized control of cross-componentimplementations.• Global rollout – The toolset eases process standardization andharmonization across organizations and locations by providing provenmethodologies and all necessary functionality. You can more easilyimplement standardized settings at local sites, because configurationsettings needn't be re-entered into local components.• Synchronization of custom settings – With SAP Solution Manager, you canmaintain consistency as you customize your heterogeneous IT environment. Itenables safer administration of customization, less error-prone replicationof custom settings, and simpler consistency checks. SAP Solution Managerreduces manual synchronization efforts by automatically distributing customsettings to various systems simultaneously, and by centrally managing allrequests to synchronize settings.• Testing – SAP Solution Manager speeds test preparation and execution. Itprovides a single point of access to the complete system landscape andenables centralized storage of testing material and test results to supportcross-component tests.• IT and application support – The support desk included in SAP SolutionManager helps you manage incidents more efficiently and eases thesettlement of support costs. Centralized handling of support messages makesthe support organization more efficient.• Solution monitoring – SAP Solution Manager performs centralized,real-time monitoring of systems, business processes, and interfaces, whichreduces administration effort. It can even monitor intersystemdependencies. Proactive monitoring helps you avoid critical situations,while automatic notifications enable fast response to issues.• Service-level management and reporting – SAP Solution Manager allows easydefinition of service levels and provides automated reporting. Servicereporting covers all systems in the solution landscape and provides aconsolidated report containing the information you need to make strategicIT decisions.• Service processing – SAP Solution Manager makes appropriate servicerecommendations and delivers SAP support services. These include SAPSafeguarding, which helps you manage technical risk; SAP SolutionManagement Optimization, which helps you get the most from your SAPsolutions; and SAP Empowering, which helps you manage your solutions.•http://blogs.ittoolbox.com/sap/support/archives/introduction-to-sap-support-1071212. How can we define sales order typeIn VOV8 either u can copy rename or create13. What is gap analysis and when it will be use in the time of project?Business blue print stage is called as is process. Fit gap means, beforeimplementing the SAP all the business data is in the form of documents, wecannot keep this data as is in the SAP. There should be a gap. So byfilling this gap, we make configuration with the help of these documents.This is called as fit gap analysis. In this stage, we should analysis thegap between as is and is as processCut Over Plans:Detailed plans need to be developed for cutting over from the old system(s)to the new. Parallel runs of what will happen over the conversion periodusing test data, convert and watch for a period after wards to ensurenothing unexpected happens.Train Users:Well trained users will support and defend the system on site. Unsupportiveusers will continually undermine the system and eventually it will bereplaced. Therefore the more effort you put into helping the users masterthe system early the better. Fit gap means, before implementing the SAP allthe business data is in the form of documents, we cannot keep this data asis in the SAP. There should be a gap. So by filling this gap, we makeconfiguration with the help of these documents. This is called as fit gapanalysis.GAP AnalysisA through gap analysis will identify the gaps between how the businessoperates ad its needs against what the package can can't do. For each gapthere will be one of three outcomes which must be recorded and actioned,GAP must be closed and customized software can be developed close the gap,GAP must be closed but software cannot be written therefore a workaround isrequired, GAP does not need to be closed.In simple terms: Gap means small cracks. In SAP world. In informationtechnology, gap analysis is the study of the differences between twodifferent information systems or applications (ex; existing system orlegacy system with Client and new is SAP), often for the purpose ofdetermining how to get from one state to a new state. A gap is sometimesspoken of as "the space between where we are and where we want to be." Gapanalysis is undertaken as a means of bridging that space.Actual gap analysis is time consuming and it plays vital role in blue printstageThe Gaps can differ from company to company. Most commonly, however,missing functionality is industry-specific.Examples:1. MGM Studios and Lycos sometime back worked with SAP to develop its newintellectual property management and media advertising managementfunctionality, respectively.2. A leading Oral care product company wanted the promotion of free-goodswhere they wanted 'Buy one get 2 different products free'.2 gaps are, In customer master data the client requirement needs legacycustomer number which can be solved with User exit.,In sales order we need customer Phone number, We can use user exitThese 2 are gaps, which we cant, find in Standard SAP1. if client want new field in customer master like nearest fire station ..2. order will be uploaded directly with out va01. Through BDC... bcoz lotof orders if they get daily, they can opt these...Movement type 1 uses when a material have two movement types.. like example101 and 261.. one is incoming raw material and going for production...14. What is the difference between rebate and discount?Rebate is a partial repayment, whereas a refund is a repayment of the totalpurchase price and Discount is reduction in PriceOrRebate: an incentive to be given to a customer. Clubbed with qty purchasedby a customer within the period specified (say one month)-conditional.Discount: unconditional, to be given to a customer on account of heavypurchase by one single billing. From the price List (Base price).15. What is the Purpose of a Sales Organization in SAP?Sales org. represents the highest elements in SD. Sales org. is responsibleforSales, services, negotiation or Revenue generation and physicaldistribution of products.16. What is the purpose of Distribution Channel?The Mechanism or route through which the products are placed in the market.17: What is the purpose of Division?Division is the one which sells identical or similar products.18. A Sales organization can be assigned to more than one Company code.State true or false?False. Sales org. cannot be assigned to more than one company code.19. Can you create a Sales Order without having a Sales Group defined inthe Org Structure?NO. We cannot create a sales order without having sales group.20. What is sales areaSales area is the combination ofSales org. + Distribution channel + Division.21. Can you assign one plant to more than one Sales Organization?Yes, we can assign plant to more than one sales org.22. Explain process of stock transport orders in SAP?Stock transport is the process of transporting stock within the plantfrom one storage location to another. Stock transport is a replenishmentDelivery.23. What is a Scheduling Agreement? Give a business case where it is used?It is the agreement between customer and company. It contains deliverySchedule.24. Can you check availability during Standard SAP Quotation Process?Yes, we can check for availability during std. quotation process.25. What are the different movement types, and where will you assign themovement type631, 632, 633, 634, 601, 602, 651, 561Movement types will be assigned to schedule lines26. How billing date determined in the billing document?Once the PGI is done, goods will move to the customer on theSpecific delivery date, from this the billing date is determined.27. How the account posting will done by the system, explain what iscredited and what is debited when customer billing passed to accounts?Through revenue account determination.28. What are the different billing types available in standard system?A) Periodic billingB) Milestone billing29. What are the columns in a pricing procedure?The following fields determine the pricing procedure. And the columns areas follows. There are total 16 fields which determine the pricingprocedure.1) Step2) Counter type3) Condition type4) Description5) From6) To7) Manual8) Mandatory9) Statistical10) Print out11) Sub to12) Requirement13) Alternation calculation type14) Alternation condition based value15) Account keys16) Accurals.30: how system will Determine Shipping Point?Delivery plant + shipping condition from CMR - SH + Loading group fromMaterial Master.31. If Same Purchase Order no is used in multiple Sales Orders, Is itpossible to warn the User? If yes How?The same purchase order no. is entered system throw a warning message.32: Which Item Category in Standard SAP is used for Free of Charge items &Text Items?TANN. TXT.33. Is it Possible to copy Sales Order to a Production Order? If yesexplain in which situation you can do that?In Make to order scenario it is possible35. How do you release a Sales Order blocked for Credit Hold. ?Go to T-code VKM1 and give the sales document no. to release the salesorderfrom credit hold.36. How do you create Sales BOM, What is the purpose of Sales BOM?Go to cs01 to create sales BOM. Sales BOM is to explode the sub items intheSales order along with the main item37 When does the invoice status will change?When invoice is released for posting to account, then status of invoicechanges.38. What is the structure of a customer master record?General dataCompany code dataSales area data39. Account group controlsa) Fields selectionb) Partner functionsc) screen sequenced) Number range assignment40. Name any 4 Material types in SAP R3?a) hawa-trading goodsb) fert- finished goodsc) roh-raw materiald) halb- semi finished goods41. How system will determine the delivery plant in sales organization?a) Customer material Information recordb) Customer masterc) Material mater42. Which other areas in SAP SD are condition technique used?a) Output determinationb) material determinationc) Revenue account determinationd) text determinationHandling tickets is called Issue Tracking system. The errors or bugsforwarded by the end user to the support team are prioritized under threeseverity High, Medium and Low. Each and every severity as got its timelimits before that we have to fix the error.The main job of the supporting consultant is to provide assistance on lineto the customer or the organization where SAP is already implemented forwhich the person should be very strong in the subject and the process whichare implemented in SAP at the client side to understand, to analyze, toactuate and to give the right solution in right time. This is the job ofthe support consultant.The issues or the tickets (problems) which are raised is taken care of onpriority basis by the support team consultants.The work process in support projects are given below for your reference.1. The customer or the end user logs a call through any tool or by mail(RADIX).2. Each one of the support team is a part of support group.3. Whenever a customer logs a call he /she has to mention to which workgroup (by name).4. Once the calls came to the work group the support consultant or the teamneed to send an IR (Initial Response) to the user depending upon thepriority of the calls. (Top, High, Med, Low, None)5. Then the error is fixed, debugged by the support consultant or the team.Then after testing properly by generating TR (Transport Request through thebasis admin)6. Then it is informed to the end user/customer/super user about thechanges which have moved to the production server by CTS process.These are the process. In summary, what I understand is that if anyconfiguration or customization is required to solve the issue, then theconsultant have to work on DEV Client, then the end user will test it inthe QA client and after approval the BASIS consultant has to transport itto the PRODUCTION client.An example:Tickets in SD can be considered as the problems which the end user or theemployees in the company face while working on R/3. Tickets usually occurduring the implementation or after the implementation of the project. Therecan be numerous problems which can occur in the production support and aperson who is working in the support has to resolve those tickets in thelimited duration, every ticket has the particular deadline alert so yourresponsibility is to finish it before that deadline.To begin with, we should give "TICKET" to you for not knowing it.Here is an eg of a ticket raise:End user is not able to1. Create Sales order for a customer from a new plant, since shipping pointdetermination is not happened. (Without shipping point the document becomesINCOMPLETE and he will not be able to proceed further like DELIVERY,BILLING).He raises a ticket and the priority is set in one of the below:1. Low 2. Medium 3. High.Now you need to solve this ticket. You would analyze the problem andidentify that the SP configuration has to be done for the new plant.You would request a transport for DEV CLIENT to BASIS. You do the changeand Request one more Transport to BASIS for QA client. The End user willtest the same by creating a sales order for the new plant and approve it.Finally, you request a transport to move the changes to PRODUCTION. Oncethe change is deployed in production the TICKET is closed. What I havegiven is a small example. You would get some real issues with severity HIGHin your day-day support.Examples like shipping point determination is not determined...possiblereasons could be shipping point not assigned in org structure, shippingpoint determination not maintained (shipping cond + loading group + plant)etc..1. Someone coming back to us that they cannot create a delivery note forxyz company or cannot use VA01 transaction.SOL : Basically authorization issues...usually we analyse what rights hewould require and pass on the same to basis team to give the adequateauthorization.2. Sometimes endusers are not completely aware of the business processleading to not performing a step which is required in the flow ofmaterial/documents and surely leading errors in subsequent steps.We need to figure out the same and take necessary action to fix the flow insome cases and surely get the user gear up to the correct process.3. In many cases we have to analyse why a particular document was notcreated either manually or through automated process. Example be like whythe delivery document creation failed ?4. Cases are also raised related to customized development where it doesnot perform as required like a particular should have been in the reportbut is not there..or any sort of bugs etc.It requires to analyse the development and find the casue of the issue.5. Enhancements..they usually contribute the most in support projects. Ifeel in software industry we cannot have a completespecification..something is surely misinterpreted or missed out, which isusually realised after few months of go live. They are usually classifiedas enhancements ..leading to small modifications or developments.Case 1 :Material: XPlant : YStock in Storage Location - A : 1 UnitStock in Storage Location - B : 1 UnitSales Order N0 1111111111 is created against storage location A &Sales Order N0 2222222222 is created against storage location B &In Case 1I am able to do availbility check for Both the sales order as stocks areavailable in both the storage locationIn Case 2Carried out availability check for sales order 1111111111 - Shedule lineswere generated against stocks in Storage Location A.Now I transfer the stock from Storage - A through 309 movement to someother material no - ZProblem / Issue.Since no stock is availble in Storage - A , Sales Order which was createdfor Storage A pulls the stock from storage B for availablity to promise.Now In this case I am not able to carry out availabilty check for SalesOrder 2222222222 inspite having stocks in storage - B as it has beenconfirmed/pulled by sales order 1111111111.Looking for following solution.[1] I dont want Availability check at Plant level - I need at StorageSection Level.[2] As soon as 309 movement is carried out or stock is moved out to anyother storage or Plant then - Shedule lines for Sales Order 1111111111should get deleted automatically as the material in storage location is nomore available.Solution:ATP at SL level, you need to insert the SL at item level of the salesorder. This will restrict the search.2. For automatic recheck of ATP, I can suggest a batch job of V_V2transaction .Case 2: Back Order1. When a sales order is created by end user there is no materialavailable.I checked this by checking schedule line the confirmed quantity shows 0 qtyat schedule line.Soln: Backorder processingLogistics-SD-sales-Environment-backorders-backorder processing-enter salesorder number2.END USER GOT A PROBLEM WHEN CREATING A SALES ORDER FOR MAKE TO ORDERQUANTITY ENTERED IN SALES ORDER IS NOT PICKED AUTOMATICALLY AND IS ALSO NOTPICKED WHEN ENTERED MANUALLYSOLN:- SOLVED BY GOING TO MM02 SALES/GENERAL PLANT VIEWCHANGE AVAILABILITY CHECK TO INDIVIDUAL REQUIREMENT (02) FROM DAILYREQUIREMENT (01) IN MATERIAL MASTER3.In the client site complete SAP system got struck by giving error: shortdumpWhen creating a sales order it didn’t allow me to save any orderSoln:I solved it first by going to lt22 and came to know its due to shortdumpCaused by S687 InfostructureGoto img->logistics general->logistics data warehouse->updating->updatingcontrol->Activate update chhose sales and distibutiondouble click on u r infostructure radio button and select asynchronous onlysynchronous is not recommended.Here s687 is selected synchronous which gave the error.4. When customer returned goods.client want to make a gate pass by which ucan track the material returned or receivedSoln: Go to Tcode LECI and enter the details about the truck liketime,licence plate,driver and save & print it.There could be many such cases.Handling tickets is called Issue Tracking system. The errors or bugsforwarded by the end user to the support team are prioritized under threeseverity High, Medium and Low. Each and every severity as got its timelimits before that we have to fix the error.The main job of the supporting consultant is to provide assistance on lineto the customer or the organization where SAP is already implemented forwhich the person should be very strong in the subject and the process whichare implemented in SAP at the client side to understand, to analyze, toactuate and to give the right solution in right time. This is the job ofthe support consultant.The issues or the tickets (problems) which are raised is taken care of onpriority basis by the support team consultants.The work process in support projects are given below for your reference.1. The customer or the end user logs a call through any tool or by mail(RADIX).2. Each one of the support team is a part of support group.3. Whenever a customer logs a call he /she has to mention to which workgroup (by name).4. Once the calls came to the work group the support consultant or the teamneed to send an IR (Initial Response) to the user depending upon thepriority of the calls. (Top, High, Med, Low, None)5. Then the error is fixed, debugged by the support consultant or the team.Then after testing properly by generating TR (Transport Request through thebasis admin)6. Then it is informed to the end user/customer/super user about thechanges which have moved to the production server by CTS process.These are the process. In summary, what I understand is that if anyconfiguration or customization is required to solve the issue, then theconsultant have to work on DEV Client, then the end user will test it inthe QA client and after approval the BASIS consultant has to transport itto the PRODUCTION client.An example:Tickets in SD can be considered as the problems which the end user or theemployees in the company face while working on R/3. Tickets usually occurduring the implementation or after the implementation of the project. Therecan be numerous problems which can occur in the production support and aperson who is working in the support has to resolve those tickets in thelimited duration, every ticket has the particular deadline alert so yourresponsibility is to finish it before that deadline.To begin with, we should give "TICKET" to you for not knowing it.Here is an eg of a ticket raise:End user is not able to1. Create Sales order for a customer from a new plant, since shipping pointdetermination is not happened. (Without shipping point the document becomesINCOMPLETE and he will not be able to proceed further like DELIVERY,BILLING).He raises a ticket and the priority is set in one of the below:1. Low 2. Medium 3. High.Now you need to solve this ticket. You would analyze the problem andidentify that the SP configuration has to be done for the new plant.You would request a transport for DEV CLIENT to BASIS. You do the changeand Request one more Transport to BASIS for QA client. The End user willtest the same by creating a sales order for the new plant and approve it.Finally, you request a transport to move the changes to PRODUCTION. Oncethe change is deployed in production the TICKET is closed. What I havegiven is a small example. You would get some real issues with severity HIGHin your day-day support.1. What is the main difference of revenue key for e.g.:- ERL and accrualkey e.g.:- ERUA. ERL – Sales Revenues and ERU - Accrual.2. How many number of user exits are there in credit managementA. Check in IMG---SD--SYSTEM MODIFICATIONS---USER EXITS---USER EXITS FORCREDIT CHECK & RISK MANAGEMENT3. What makes delivery create if the cash sales order type is order relatedbilling?A. IN VOV8 IN SHIIPING IMMEDIATE DELIVERY AS "X"4. How does the billing knows how many items in the total quantity havebeen delivered by the third partyA1. In the item category billing relevance 'f'A2. I think it’s through MIRO transaction where we will be entering theinvoice sent by the vendor (CHECK)5. What are the fields that can be changed before saving a billingdocument?A. We can change the 1) billing date 2) pricing 3) account determination ofbilling before an accounting document is created6. If we change pricing in billing, will it automatically copy in the salesorder and other documents if no how we do it?A. IF WE MAINTAIN COPY CONTROL SETTINGS FROM BILLING TO SALES DOCUMENT F2TO OR (CHECK)7. What exactly makes automatic purchase requisition to be created? ianswer schedule line category and automatic purchase order tick, but hedenied the answer kindly explain?A1. in the schedule line category we have to put the order type NB,5,1A2. In schedule line category in the field order type as "NB" item categoryas third party and acct assignment. Category as "third party".